Broom making faqs

 WHEN SHOULD I ARRIVE FOR MY WORKSHOP?

• The check in time for your workshop begins 15 minutes prior to the start time of the class. Please plan to arrive during this 15 minute check in window to allow enough time to select materials before the instruction begins. If you are not present and checked in by the start time of the workshop we cannot guarantee late entry. If this occurs we will be happy to help you reschedule to an available workshop time or we can put your initial payment towards a kit-to-go.

WHAT  WILL I EXPERIENCE?

• Our daily workshops are immersive crafting sessions-  we make brooms & books! Some folks come to make witches brooms and spell books, others come to make crafts for decoration.  All are welcome! In our daily workshops, we do not incorporate history lessons, have people dressed as witches, or do spells. (We do have other events for that, however, so keep your eyes peeled on our events page for more information about upcoming events!).

THE CALENDAR ISN'T SHOWING ANY WORKSHOP SPOTS AT THE DATE/TIME I'D LIKE TO SIGN UP FOR, WHAT DO I DO?

• If the calendar is blank for a specific workshop first make sure to check each available calendar. We hold workshops at both of our locations (61 Wharf St. and 86 Wharf St.) and if there are no available spots at your desired time on the calendar for one location, there may still be availability for a workshop at the other location. If you see that your desired workshop time is blank in both calendars, this means that the workshops at that time are completely sold out; there are a few ways to move forward from there.

                    1. Get a kit-to-go: If you can't get a spot in one of our workshops you can always get a kit-to-go in our retail space or our online store.

                         Kits-to-go are available WHILE SUPPLIES LAST. (OCTOBER: Retail hours may be subject to change, please check the front page of

                         the website for any updates on when the store will be open for kit-to-go purchases)

                    2. Continue checking availability: There is a chance that people will cancel reservations before their workshop. If this is the case,

                         those workshop spots will become open again for another customer to book, however, there is no guarantee that this will happen.

WHAT IS THE INITIAL PAYMENT FOR?

• An initial payment of $50/person (plus $3.12 sales tax) is required to hold spots for all broom making, bookbinding, and spelljar workshops at The Witchery. This payment will be subtracted from your remaining total at the end of the workshop. Please check out the broom making and bookbinding specific FAQs above for additional information on pricing for these workshops.

WHERE CAN I PARK WHEN COMING TO THE WITCHERY?

• There is free 2 hour parking around Pickering Wharf but space it limited, especially in October. Metered parking and parking garages are available elsewhere around downtown Salem which you can find more information about on the City of Salem Website. (The staff of The Witchery is not responsible for knowing about parking options or availability and will not have this information on hand)

I NEED TO RESCHEDULE MY WORKSHOP RESERVATIONS, HOW DO I DO THIS?

• You can reschedule your workshop reservations through the confirmation email you initially received upon booking your spots for the workshop. YOU MUST RESCHEDULE EACH AND EVERY WORKSHOP APPOINTMENT INDIVIDUALLY. We may not be able to accommodate your group if your appointments are erroneously scheduled. (If you need to reschedule 4 workshop reservations you must reschedule 4 separate times).

I NEED TO CANCEL MY RESERVATION, CAN I GET A REFUND?

• You can receive a full refund for the Initial payments you've paid if you cancel your reservation at least 24 hours in advance of the start of your workshop. Reservation cancellation can be done through the confirmation email you initially received upon booking your spots for the workshop, after cancelling your reservations, give us a call and we will be able to refund you the amount that you paid for your initial payments. There are no refunds for late cancellations, tardiness, or "no shows".

WHAT DO I DO IF I AM RUNNING LATE TO MY APPOINTMENT?

• Please give us a call to let us know when you expect to arrive; If we do not hear from you we will assume you aren't coming and we may give your spot to a walk-in. If you are not present when the instruction portion of the workshop has begun we cannot start over for you. Missed appointments are not eligible for a refund but we will work with you to try and reschedule your reservations, or you can put your initial payment towards a kit-to-go.

CAN I BOOK A WORKSHOP FOR JUST MY PARTY?

• Yes, fill out this form to inquire about booking a private broom making, bookbinding, spelljar, or open crafting workshop. If you would like to book a private workshop but have fewer than 10 people in your party, you will still be required to pay for 10 spots in the workshop. (Please note that we cannot guarantee we will have the availability in our schedule to add private workshops).

WHEN CAN I COME INTO THE STORE?

• We are primarily a crafting space. However, our retail shop at 86 Wharf St. is usually open from 11:00am - 5:00pm Tuesday through Sunday. (OCTOBER: we reserve the right to close our retail shop at any time so that our workshops can run smoothly).

CAN MY CHILD PARTICIPATE IN THE WORKSHOP?

• All broom making, bookbinding, and spelljar workshops are ages 13+ (no exceptions). However, you can always purchase a kit-to-go and help your child make their craft at home. Please also consider booking a private workshop or a Private Open Crafting Party which is not limited to ages 13+ (must book for a group of 10 or more for private parties).

CAN MY FRIENDS/FAMILY STAY AND WATCH WHILE I AM IN THE WORKSHOP?

• No, our workshop space is open only to those who are participating in the workshop. If your group requires more flexibility in class size for observers/supervisors/troop leaders/parents, consider inquiring about a private workshop. If someone in your party requires additional assistance due to a disability please contact us prior to your workshop and we will work with you to figure out necessary accommodations.

CAN MY PARTY WORK ON ONE CRAFT TOGETHER?

• No, everybody participating in a broom making, bookbinding, or spelljar workshop must be working on their own craft.

WHEN IS MY WORKSHOP?

• After reserving your spot(s) in a workshop you should receive an email with confirmation of your booking as well as the date, time, and location of your workshop. All times are in EST (Eastern Standard Time) but receipts may say otherwise! If you have not received this email please give us a call and we can help you figure out what went wrong.

CAN I BRING MY DOG?

• No dogs are allowed in The Witchery except legally tagged ADA service dogs.

Everyone participating in a workshop must agree and adhere to our Workshop Policies